Quality Manager

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. 

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! 

We’re seeking a Quality Manager who will be responsible for owning and evolving our global quality assurance and compliance function. In this role, you’ll ensure all products from formulas to finished goods meet the highest standards across the U.S., EU, UK, and beyond.

Position: Quality Manager

Work Location: Los Angeles (100% Remote) – Candidate must be based in LA.

What you will be doing:

You’ll work cross-functionally with Product Development, Operations, Regulatory, and external partners to implement best-in-class processes, resolve quality issues, and support product innovation. This role is key to maintaining the trust of our customers and retail partners.

Key responsibilities include:

• Oversee the Quality of all components and finished goods

• Manage 3rd party inspections

• Oversee and manage MoCRA registrations

• Manage creation of Spec Doc and updates

• Manage and oversee Regulatory Compliance for existing and new products - working with our regulatory agency partner

• Review COAs for all formula productions

• Revamp Quality processes and implement best practices with EU/UK Registration

• Create and maintain product specification documents for all finished goods and kits

• Responsible for the custody, accessibility, and accuracy of quality documents

• Maintain component specification documents and ensure records are updated and accurate at all times

• Work with overseas quality consultants to review and approve quality reports for international production

• Perform root cause analysis to resolve issues or customer inquiries

• Audit production processes immediately after an issue is detected and execute corrective action requests

• Work closely with manufacturing partners to ensure all shipments are compliant with specifications and meet retailer requirements

• Receive & review retains of all productions for approval prior to shipping

• Manage approvals or rejections of incoming components and finished goods

• Work closely with manufacturing partners to ensure all shipments are compliant with specifications and meet retailer requirements

• Work closely with the Product Development team to ensure products received are to standard

• Be highly responsive to requests from internal departments

• Works closely with the Product Development team to ensure products received are to standard

• Provide ongoing support to all levels of team members, not limited to Operations, Product Development, PR, and/or Marketing, to facilitate required projects

• Establish new and manage existing quality control processes and tasks

• Execute non-compliance reports (NCR)

Skills needed to be successful in this role:

• Strategic thinker with strong operational judgment and problem-solving skills.

• Strong consultative, communication, and interpersonal abilities.

• Demonstrated experience navigating complex employee relations issues.

• Ability to influence at all levels of the organization and build trust quickly.

• Proficiency in HR technologies and systems, including payroll and compliance tools.

Minimum Qualifications:

• Bachelor’s Degree from an accredited college or university

• 5+ years’ experience in quality assurance or regulatory compliance, ideally in beauty, cosmetics, or CPG

• Strong knowledge of MoCRA and EU/UK regulatory requirements

• Experience working with third-party labs, manufacturers, and overseas suppliers

• Detail-oriented, highly organized, and adept at managing documentation and specs

• Proactive problem-solver with excellent communication and collaboration skills

• Ability to thrive in a fast-paced, high-growth environment

• Authorized to work in the United States on a full-time basis

Preferred Qualifications:

• Experience with cosmetic product formulation or development

• GMP knowledge and familiarity with ISO standards

• Previous experience in managing audits or supplier quality programs

In California, the standard base pay range for this role is $106,372.98 - $132,966.23. This base pay range is specific to California and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.  

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, 401(k), and Paid Time Off (PTO)

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. 

#LI-SP1 

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.