Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. 

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! 

Position: Accounts Receivable Specialist 

Department: Finance 

Work Location: El Paso, TX, Hybrid (work 3 days onsite) 

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. 

What you will be doing: 

Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer claims. Includes duties and projects assigned for the HOT L.P., OXO International, HydroFlask, Drybar, Osprey and KAZ USA Inc. divisions. Territories include all domestic and Canadian customers, as well as, some throughout the rest of the world.  

• Contacts customers on all past due items such as invoices, claims, billings, etc. Documents all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items. Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations. 

• Generates cash batches in the system to facilitate the application of incoming cash receipts. Verifies the accuracy of the payments that have been keyed by the lockbox for all payments. Retrieves any payment remittance information not forwarded by the lockboxes. Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy. Processes customer payments received via credit card by submitting confidential information for payment through the banking system 

• Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim. Ensures proper follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment. 

• Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly. Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos. Communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents. 

• Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc. Maintains a clean status of accounts receivable for the company. 

• Works in conjunction with the Customer Service or Sales Departments for the creation of extraordinary account receivable items, billings/credit memos to correct the account receivable for any errors in those departments, or in the field. 

• Processes any checks received in-house (not received through company's lockboxes) through the Remote Deposit System to ensure that extraordinarily received payments are cleared, as well. 

• Processes and provides reference information to outside companies requesting historical information regarding our customers. 

Skills needed to be successful in this role: 

• Good oral and written English communication skills 

• Able to articulate and understand persuasive writing to perform the minimum standards of their duties 

• Working knowledge of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues. 

• Able to work in a high speed and a highly stressful environment. Able to meet multiple deadlines while ensuring minimal errors 

• Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives 

• Proficient with MS Office, Excel, Windows, Acrobat, Snag It, WinZip  

• Skilled in office tasks including typing (40 WPM), Excel functions and formulas (VLOOKUP, Pivot Tables), data entry, document control, 10-key touch, and strong organizational abilities   

Minimum Qualifications: 

• High School Diploma or General Equivalency Diploma   

• 2+ years related experience equivalent to specialized or technical training 

• Authorized to work in the United States on a full-time basis 

Preferred Qualifications: 

• Bachelors Degree in Accounting, Finance, or Business Administration  

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. 

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. 

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