Accounts Receivable & Credit Risk Manager

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Accounts Receivable & Credit Risk Manager

Department: Finance

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Responsible for overseeing credit risk and accounts receivable functions, with a focus on minimizing exposure through assessment of open receivables and customer financial health. Leads a team of AR Supervisors, Senior Specialists, and Specialists to drive reductions in aged balances, improve cash collections, and strengthen recoveries.

Supports Finance Operations in implementing best-in-class invoice-to-cash practices, including credit management, customer setup, billing, collections, claims, cash application, and reporting. Ensures accurate and timely execution of these processes across all business units within the Helen of Troy Finance Shared Services organization. Fosters a high performing, engaged work environment aligned with company values and culture.

Credit Risk Management

• Monitor customer financials, trade references, and industry data to assess credit risk and determine appropriate credit terms and limits.

• Approve credit transactions within designated thresholds and ensure consistent decision-making across the team.

• Collaborate with Sales and Finance to balance risk and growth objectives.

Collections & Deduction Management

• Oversee timely and effective collection of receivables to optimize cash flow.

• Lead resolution of customer deductions, including trade promotions, pricing discrepancies, and shortages.

• Partner cross-functionally to identify root causes and implement preventive measures.

• Maintain accurate tracking and reporting of deductions and collections KPIs.

Team Leadership & Talent Development

• Provide strategic oversight and support to the AR team; manage performance through coaching, 1:1s, and formal reviews.

• Collaborate with AR Supervisors to support team development and resolve escalated issues.

• Prioritize succession planning and talent development; identify talent risks and coordinate with HR to address regrettable turnover.

• Reinforce a team culture based on mutual respect, open communication, and strong customer service orientation.

• Address policy or procedural violations in alignment with company standards.

Process Improvement & Compliance

• Identify and present opportunities for automation, improved controls, and operational efficiencies.

• Contribute to shaping department policies, engagement strategies, and team-building initiatives.

• Ensure full compliance with SOX (Sarbanes-Oxley) controls and internal audit requirements related to AR processes.

• Maintain documentation and support audit readiness for all AR-related controls and procedures.

Skills needed to be successful in this role:

• Strong communicator and leader with excellent English verbal and written skills, presentation ability, and interpersonal strengths.

• Highly motivated and committed to ethical business practices.

• Effective team collaborator with the ability to connect, motivate, and inspire others to achieve shared goals.

• Strong organizational, multitasking, and problem-solving skills; able to perform under high-stress conditions.

• Strategic thinker with sound business acumen, financial analytical skills, and confident decision-making ability.

• Skilled in business improvement, change management, and influencing stakeholders to drive innovation.

• Proven coaching to performance management experience.

• Ability to balance detail-oriented work with strategic thinking, and to persist through change while engaging others in the process.

Minimum Qualifications:

• Bachelor’s degree in accounting, Finance, or Business Management.

• 5+ years of experience in Accounts Receivable and Business Process Improvement Management.

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Strong understanding of Financial Statements and ability to synthesize complex information into clear summaries.

• Proven experience leading mid- to long-term departmental and enterprise strategies.

• Must be authorized to work in the United States on a full-time basis.

Preferred Qualifications:

• Master’s degree in accounting, Finance, Business Management

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

#li-ab1

#LI-HYBRID

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.